Terms and Conditions


PAYMENT TERMS
Each case will be returned with an invoice. A statement will be provided at the end of each month. Payment of the statement balance is due by the 15th day of the month. Service and interest charges may be added to past due accounts.

A credit card is required on file, but will not be used to make payment on the account without notice. If an account becomes more than 90 days past due, and there is no contact from the office – the balance due will be placed on the card.

We accept Cash, Check and All Major Credit Cards – call our office to inquire about automatic credit card payments with an incentive.

REFUND POLICY
The cost of fabricating Concord Dental Laboratory dental restorations cannot be refunded. A credit may be issued by Concord Dental Lab directly to a customer's account when cases do not meet our expected standards for quality, function and aesthetics. Services Fees and parts fees are not refundable unless the product can be returned to the retailer for credit. Refunds on Implant components are pursuant to the individual manufacturer return and warranty policies.

REMAKE POLICY
As a Lab, we view ourselves as a member of your dental team, and we intend to do our part in being a good team member. All remakes will be at no charge except under the following circumstances:
1. Concord Dental Lab inquired about the die, margin or impression. However, the customer approved and requested completion of the case.
2. Concord Dental requested a try-in, but the customer declined and asked for a completed case.
3. The teeth are re-prepared.
4. There is a shade change/correction different from the original request.

REFUND POLICY
The cost of fabricating Concord Dental Laboratory dental restorations cannot be refunded. A credit may be issued by Concord Dental Lab directly to a customer's account when cases do not meet our expected standards for quality, function and aesthetics. Services Fees and parts fees are not refundable unless the product can be returned to the retailer for credit. Refunds on Implant components are pursuant to the individual manufacturer return and warranty policies.

RETURN POLICY
For eligible remakes without the original case, Concord Dental Lab shall remake these cases at 100% of the retail price of the restoration at the time the request is made. If the original model and dental restoration are returned within 60 days from the original invoice date, CDL will issue a 100% credit to the customer's CDL account. In order to receive a credit for work that is returned, Concord Dental must be given the opportunity to fix or replace the original restoration. If cases are returned without the opportunity to fix or remake, alloy charges will be refunded but the porcelain and labor charges will remain on the account.

LIMITED WARRANTY
LIMITED WARRANTY/LIMITATION OF LIABILITY: Concord Dental Laboratories (“the lab”) warrants that all dental devices (a “device”) are made according to your specification and approval in the belief that the device will be useful and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Subject to the return of a device that is placed and then fails, the lab will repair or replace the device without charge for the cost of materials and workmanship. The general warranty on case failure is as follows: 1) Monolithic Zirconia Products – 15 years. 2) Layered Products Zirconia and Alloy – 15 years. 3) Provisionals – 16 months. 4) Implants – crowns based on type previously listed, implant components based individual manufacturer guarantee. This Warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device. Except where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from the date of delivery. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of Massachusetts. The lab does not guarantee the performance of independent carriers